1. Introduction
Milan.taxi (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, and the choices you have regarding your information when you use our website milan.taxi (the “Site”) and our mobile application and services (the “Services”).
2. Data We Collect
– Personal Identification Information: name, email address, phone number, and any other information you provide when creating an booking or contacting us.
– Usage Information: pages visited, features used, duration of sessions, device information (model, OS version), IP address, and cookies or similar technologies.
– Location Data: approximate or precise location if you enable location services in the app.
– Communications: messages you send to us (support requests, feedback, inquiries).
3. How We Use Your Data
– To provide, maintain, and improve the Services, including trip booking, dispatch, and customer support.
– To communicate with you about your account, bookings and updates.
– To personalize your experience and analyze usage to improve features and performance.
– To comply with legal obligations and protect our rights.
4. Sharing Your Data
– With service providers (payment processors, messaging, analytics, hosting, and customer support) as necessary to operate the Services.
– With drivers and dispatch partners to fulfill bookings.
– In connection with a merger, acquisition, or sale of all or part of our assets, subject to appropriate confidentiality.
– When required by law or to protect rights, safety, and property.
5. Legal Bases (for EU users)
If you are in the European Economic Area, we rely on legal bases such as your consent, performance of a contract, compliance with a legal obligation, and legitimate interests (to improve our Services and security).
6. International Transfers
Your information may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection laws. We will provide safeguards as required by applicable law.
7. Your Rights
– Access, update, or delete your personal data.
– Request portability of your data.
– Object to processing or withdraw consent where applicable.
8. Security
We implement reasonable security measures to protect your data, including encryption in transit and at rest where feasible, access controls, and regular security assessments. No method of transmission over the internet is completely secure; we strive to protect your information but cannot guarantee absolute security.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to analyze usage, personalize content, and remember your preferences. You can manage cookies through your browser settings or device controls. Some features may not function properly if you disable essential cookies.
10. Third-Party Links
Our Site and Services may contain links to third-party sites or services. We are not responsible for their privacy practices. Review their privacy policies directly.
11. Children’s Privacy
The Services are not intended for children under 16. We do not knowingly collect personal data from children. If you become aware of a child providing us with data, contact us to remove it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy with an updated effective date. If changes are material, we may provide notice as required by law.
13. Contact
– For questions about this policy or to exercise your rights, contact info@milan.taxi.